Refund Policy
Transparent and equitable refund guidelines for your assurance and comfort
Overview
At InfoFoyerRegistry, we acknowledge that situations may arise necessitating a change of plans. To address this, we've established straightforward and clear policies regarding refunds. This document explains the specific circumstances in which refunds are provided for our yacht charter services.
Examine this policy thoroughly prior to booking. By reserving a charter with InfoFoyerRegistry, you consent to and accept the conditions outlined within these refund provisions.
Standard Cancellation and Refund Schedule
More than 72 Hours Before Charter
Eligible for: Complete reimbursement with the exception of service fees
Processing Time: 5-7 business days
Processing Fee: €50 for credit card operations
Conditions: Request must be submitted formally through email or telephone communication
24-72 Hours Before Charter
Eligible for: Half the amount of the total charter fee
Processing Time: 7-10 business days
Processing Fee: €25 subtracted from the reimbursement amount
Conditions: Justified reason required; administrative charges apply
Less than 24 Hours Before Charter
Eligible for: No refund option available
Exception: We may consider extreme circumstances
Alternative: The possibility of a charter credit is at our discretion
Conditions: Supporting documents needed for emergencies
Weather-Related Cancellations
Our Weather Guarantee
Safety remains our utmost concern. In the case of unsafe weather conditions for sailing as determined by our accredited captain, we propose adaptable options:
- Full Refund: Issued fully if rescheduling proves impractical
- Reschedule: Transfer your booking to an available date with no extra charge
- Charter Credit: Obtain a credit valid for one year from the original charter date
Weather Assessment Process
The evaluation of weather conditions encompasses the following:
- Evaluation of wind strength and its direction
- Sea state and swell magnitude
- Forecasts for visibility and precipitation
- Notices and directives from the Coast Guard
- Assessment of safety by the professional captain
Decision Timeline: Determinations regarding weather-related cancellations are made at least 4 hours prior to the planned departure time.
Medical Emergency Refunds
Emergency Circumstances
We recognize that unexpected medical emergencies may happen. Situations that might be eligible for special refund considerations include:
- Sudden severe illness or injury needing hospital care
- A death occurrence within the immediate family
- Unanticipated military requisition or urgent recall
- Jury duty or unforeseen legal summons
- Environmental catastrophes affecting travel routes
Documentation Requirements
To handle requests for refunds due to emergencies, please supply:
- Medical confirmation or hospital reports
- Mortality documentation (if applicable)
- Military mandate or order
- Legal subpoena or notice for jury duty
- Announcements for travel restrictions or emergencies
Processing: We endeavor to process refunds pertaining to emergencies within 3-5 working days after all necessary paperwork is received.
Operational Cancellations
Mechanical Issues
In the event where your designated vessel experiences technical malfunctions that remain unfixable:
- Alternative Vessel: We will make efforts to offer an equivalent substitution
- Full Refund: Granted when an adequate substitute is unavailable
- Partial Refund: Issued if the alternate boat comes with different pricing
- Compensation: Additional recompense may be considered for the inconveniences caused
Crew Unavailability
On rare occasions when certified crew members cannot be provided:
- Efforts will be made to arrange for an alternate crew
- Entire refund provided if the charter cannot proceed
- Option to reschedule without incurring extra costs
Refund Processing
Payment Method
Reimbursements will revert to the original payment method you employed at the time of reservation:
- Credit Cards: 5-7 business days
- Bank Transfers: 7-10 business days
- Cash/Cheque: 3-5 business days
Processing Fees
Credit Card Processing
€50 charge for cancelations requested more than 72 hours before
Bank Transfer Processing
€25 fee applicable to all bank transfer refunds
International Processing
Additional fees may be incurred for international refund transactions
Charter Credits
When Credits Are Offered
In certain cases, charter credits might be presented in lieu of refunds:
- Late cancellations (fewer than 24 hours notice)
- Cancellations due to weather
- Customer requests for rescheduling
- Disruptions in charter operations
Credit Terms
- Validity: 12 months following issuance
- Transferability: Credits cannot be transferred to others
- Value: Corresponds to the complete value of the charter without deduction of service charges
- Usage: Applicable to any future available charters
- Expiration: Credits must be used within one year without the possibility of extension
Partial Service Refunds
Service Interruptions
In the occurrence where your charter is curtailed or interrupted due to reasons within our sphere of influence:
- A proportional refund in accordance with the untouched charter duration
- Certificate for a subsequent equivalent charter experience
- Gratuitous additional services or enhancements
Guest-Related Interruptions
Should the charter be prematurely concluded due to guest behaviors or violations concerning safety:
- No reimbursement for remaining contract time
- Complete payment is still mandatory
- Costs for additional charges may be applied
Dispute Resolution
In the event of disagreement with a refund judgment, you may:
- Ask for a re-evaluation by our administrative team
- Present extra documentation or proof
- Engage consumer rights organizations for resolution
- Consider legal avenues per the applicable laws
How to Request a Refund
Step 1: Contact Us
Initiate your refund request through:
- Email: [email protected]
- Phone: +33 4 93 00 00 00
- Direct visit to our maritime office
Step 2: Provide Information
Your refund petition should include:
- Your confirmation code for the booking
- The scheduled date and time of the charter
- Reasons for annulling the charter
- Any corresponding evidence (when needed)
- Your preference for reimbursement method
Step 3: Review and Processing
We will acknowledge receipt of your query within a day, assess it in comparison to the policy, make a determination within two days, and proceed with the reimbursement as swiftly as the prescribed timelines permit, should it be approved.
Important Notes
- All refund petitions need to be put forth in a written format
- Reimbursements will be conducted in €, regardless of the original transaction currency
- We highly recommend obtaining travel insurance
- Notice is given that this policy is subject to modification with a forewarning of 30 days
- Reimbursements will be subject to relevant taxes and governance
Contact Information
To inquire regarding refunds or submit a request:
Refunds Department
InfoFoyerRegistry Maritime Services Ltd.
Marina Point
Nice 06200
France
Phone: +33 4 93 00 00 00
Email: [email protected]
Business hours: Monday–Friday, 9:00 AM – 5:00 PM